Information We Collect from Users
To provide a secure and fully functional platform experience, wpa3 collects several categories of information from users. Data collection is carried out transparently and only for the purposes stated in this policy.
Account Information
Full name, date of birth, email address, phone number, encrypted password, and profile information you provide during registration.
Payment Information
Transaction details in MYR (RM), deposit methods used (TNG, FPX, bank transfer), transaction history, and withdrawal information.
Device & Browser Information
Device type, operating system, browser type, IP address, screen resolution, and other technical information collected automatically during use.
Usage Data
Pages visited, session duration, games played, clicks and interactions within the platform, and user navigation patterns.
Contents of This Policy
- Information Collected
- Purpose of Data Use
- Cookies & Tracking
- Storage & Security
- Third-Party Sharing
- User Rights and Policy Changes
How Your Data Is Used
Wpa3 uses the information collected solely for purposes related to delivering and improving our services to Malaysian users. The main purposes of data use are as follows:
- Account management: Verifying user identity, processing registrations, and maintaining accurate account records.
- Transaction processing: Processing deposits and withdrawals in MYR, verifying payments, and resolving transaction disputes.
- Platform security: Detecting suspicious activity, preventing fraud, and protecting user accounts from unauthorised access.
- Customer support: Handling enquiries and complaints, providing relevant information, and offering technical assistance.
- Service improvement: Analysing usage patterns to enhance the user experience, improve the interface, and develop new features.
- Platform communications: Sending important account-related notifications, security updates, and relevant service information.
Wpa3 will not use your data for any third-party marketing purposes without your explicit consent.
Cookies, Tracking, and Related Technologies
What Are Cookies on wpa3
Cookies are small text files stored on your device when you visit the wpa3 platform. We use cookies to maintain your login session, remember your setting preferences, and ensure smooth navigation from one page to the next.
Without essential cookies, certain core platform features — such as staying logged in and saving your language preference — will not function properly.
Types of Cookies Used
- Session cookies: Automatically deleted when you close your browser. Used to maintain your login status during an active session.
- Persistent cookies: Stored for a set period to remember your preferences and settings.
- Analytics cookies: Collecting anonymised usage data to help us understand how users interact with the platform.
You can manage or block cookies through your browser settings at any time. However, blocking certain cookies may affect the functionality and user experience of the wpa3 platform.
Data Storage and the Security Measures We Take
Data Retention Period
Wpa3 retains user data for as long as necessary to fulfil the purposes outlined in this policy or to comply with applicable legal requirements. Active account data is kept for as long as the account remains active. Once an account is closed at the user's request, data will be deleted within a reasonable timeframe unless a legal obligation requires longer retention.
Financial transaction history is retained in accordance with financial record-keeping requirements under applicable Malaysian regulations.
Third-Party Sharing
Wpa3 does not sell, rent, or trade users' personal information to any third party for marketing purposes. Information may be shared with a limited set of third parties in the following situations: payment service providers that process your RM transactions, technical platform providers that help operate our services (subject to strict confidentiality agreements), and authorised authorities where required by law.
Technical Security Measures
- Data is encrypted in transit using industry-standard security protocols to protect all communications between your device and our servers.
- Passwords are stored as cryptographic hashes — wpa3 has no access to your original password and cannot disclose it.
- Our servers are protected by strict access controls, continuous security monitoring, and regular security updates.
- Access to user data is restricted solely to wpa3 staff who require it to carry out their service duties.
Your Rights as a User and How to Exercise Them
Right of Access
You have the right to request a copy of the personal information we hold about you. wpa3 will provide this information within a reasonable timeframe once your request has been verified.
Right of Rectification
If you find that any personal information we hold about you is inaccurate or out of date, you may request a correction through your account settings or by contacting our support team.
Right of Deletion
You may request deletion of your personal data by closing your wpa3 account. Data will be deleted in accordance with our retention policy, except where it must be retained to meet legal requirements.
How to Exercise Your Rights
To exercise any of the above rights, contact the wpa3 support team by email at [email protected] by clearly stating the nature of your request. We may require identity verification before processing any request to ensure your account's security. All requests will be handled within a reasonable timeframe. For general questions about this policy, you may also refer to our FAQ page.
Any changes to this Privacy Policy will be posted on this page with an updated effective date. Continued use of the wpa3 platform after any changes are published will be considered acceptance of the revised policy. We encourage you to review this page periodically.
Questions About Your Privacy?
If you need further clarification on how wpa3 handles your personal data, or wish to exercise your rights as a user, reach out to us directly at [email protected]. You can also visit our FAQ page for answers to common questions.